Technical Support

Version: 4 May 2023

To create a support ticket, see Stakater Support.

Service Type	Non-Prod	Prod
Incident response time	Up to 30 min	Up to 15 min
24x7x365 monitoring and handling cluster incidents	No	Yes
Technical advice on cluster architecture and applications during regular business hours	Yes, billed separately	Yes, billed separately
Voice consultations with lead engineers during regular business hours	No	Yes, billed separately
Dedicated technical contact	No	Yes
Delivery of the Service when Stakater does not have direct SSH access to the cluster. Direct SSH access means access via a public IP address or access via a site-to-site VPN.	No	Yes
Audit by the Information Security Service (ISS) involving conference calls with the Customer's ISS specialists, discussing the system design and practices used, and evaluating results of the audit conducted by the Customer's ISS.	No	Yes, up to 5 h